President & CEO
Halifax International Airport Authority
Halifax International Airport Authority, a proud ASQ member, is thrilled to welcome you to the 2018 ACI Customer Excellence Global Summit. It is an honor to have been selected as the first North American airport to host this inaugural conference and ASQ Awards ceremony, and to have the opportunity to showcase the city of Halifax and the province of Nova Scotia.
2018 ACI Customer Excellence Global Summit offers an incredible opportunity to learn, collaborate and network...
It is with great pleasure that I look forward to welcoming you to Canada’s Atlantic gateway, Halifax, Nova Scotia, for the World Premier Airports Council International (ACI) Customer Excellence Global Summit, 10–13 September 2018.
From one horizon to another, airports have made the world a smaller place. As airports increasingly find themselves in a highly dynamic and competitive environment, they are increasingly focussed on their responsive to global customer needs...
Stephen McNeil, M.L.A.
On behalf of the Province of Nova Scotia and all Nova Scotians, it is my pleasure to welcome you to the 2018 Airports Council International (ACI) Customer Excellence Global Summit.
We are thrilled to host this year’s ACI Summit, the first Summit to take place in North America.
Airports are gateways to the world. They are critical pieces of infrastructure that drive economic growth and tourism. I commend the work of ACI in promoting professional excellence in this important industry, as well as those who will be recognized at the Airport Service Quality Awards ceremony for their achievements in service quality...
About the ACI Customer Excellence Global Summit
The 2018 ACI Customer Excellence Global Summit is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines the traditional ASQ Forums held throughout the Regions into a single high-profile international gathering and will include the prestigious ASQ Awards ceremony. This will provide the industry with a much-needed platform for airports around the world to share their experiences, best-practice and lessons learned; address challenges and trends; and, look at how ever-evolving technology can have an impact on customer experience management.